PRACTICE AREAS


MAKE THE NEXT STEP IN A POSITIVE DIRECTION

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We are a professional services firm with deep expertise in contact centers, communications based process automation, eCommerce and strategic business consulting.


TECHNOLOGY CONSULTING & DEPLOYMENT:   cQuense collaborates closely with technology manufactures, their channel partners and directly with contact centers to design, deploy and manage the implementation of new applications, interaction & process flows, and reports.  


We provide the expertise to help organizations optimize results with in-place platforms through:


  • Coaching, Interactive Workshops, Training & Knowledge Exchange 

  • Operational Review, Performance Benchmarking & Analysis
  • Technology, Infrastructure and Disaster Recovery Audit & Optimization
  • Business Process Review, Documentation & Optimization
  • Contact Center Interaction Flow Review, Documentation & Optimization
  • Custom Application Development & Integration
  • Business Intelligence, Custom Reporting & Analysis
  • Project Management


BUSINESS CONSULTING: cQuense consultants engage in projects involving:


  • Business Strategy, Merger & Acquisition Support

  • Go-To-Market Planning & Execution

  • Product Development & Management

  • Market Analysis

  • Technology Sales Mentoring & Training

  • Pre-Sale Engineering & Design



*PLATFORM EXPERTISE INCLUDES: INTERACTIVE INTELLIGENCE, AVAYA, NORTEL, ALTIGEN, MICROSOFT, IBM & CISCO.  


**INTERACTIVE INTELLIGENCE — INTERACTIVE PROCESS AUTOMATION CERTIFIED CONSULTANTS